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What Did You Think Was Going to Happen, FunnyJunk? A Lesson in What NOT to Do with Reputation Management

Posted: 13 Jun 2012 04:00 AM PDT

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My friend Matt Inman, who I’m sure many of you know as The Oatmeal, has caused quite the media stir this week, and he has FunnyJunk to blame (or thank, depending on how you look at it). On the slim chance you aren’t aware of what’s happening, I’ll get you up to speed. Matt creates popular web comics, and like most content creators, he often runs into the problem where other websites repurpose his content without proper attribution. FunnyJunk was/is one such site, and last year Matt called them out for stealing his comics, posting them on their site and surrounding them with ads, and placing the blame on their users for stealing the content when they get contacted by the original artists/authors.

The feud died down but this week FunnyJunk decided to drop-kick the bee’s nest and served Matt with papers, threatening to file a federal lawsuit against him unless he forks over “$20,000 in damages.” So FunnyJunk expects Matt to pay them, a site that still features his content without proper attribution, $20k for allegedly making “false statements” about them. They play the martyr and deny knowingly stealing his content, once again blaming their users and insisting that they follow a “rigorous DMCA policy” when it comes to copyrighted content (yet naturally Matt was able to easily find hundreds of pieces of his content that were still up on the site).

FunnyJunk’s laundry list of accusations is hilarious; they’re also really butthurt that TheOatmeal.com ranks for “funnyjunk” and accuse Matt of doing that on purpose to screw with their brand given his “background in SEO” (they must not have a very good idea of how search engine rankings work if they still think spamming a page with a keyword is the sole factor in being able to rank highly for that term). As retribution for these heinous acts, FunnyJunk is demanding that Matt remove all mentions of their brand from his website and fork over $20,000 in apology money.

Strangely, Matt wasn’t keen on agreeing to FunnyJunk’s demands. Instead, he wrote a blog post detailing the whole ridiculous ordeal and decided to raise $20,000, take a photo of the pile of money alongside a drawing of FunnyJunk’s owner’s mom “seducing a Kodiak bear,” and send the donations to the National Wildlife Federation and the American Cancer Society.

His post went viral in an instant for the following reasons:

  1. The Oatmeal has a huge fanbase
  2. Even people who aren’t fans of The Oatmeal can clearly see how bullshit this threat of a lawsuit is
  3. The Internet more often than not loves to root for the underdog
  4. Lots of people hate lawyers
  5. The blog post was pretty damn funny

Matt raised the $20,000 via indiegogo in a little over an hour; as I write this post the donations are currently sitting at nearly $140,000 and will probably be higher by the time you read this. The story has spread like wildfire, and Matt’s situation is a win-win because he’s:

  • Bringing attention to his brand
  • Making FunnyJunk look like assholes (although FunnyJunk did most of the work on that front)
  • Using his Internet celebrity status and the situation to raise money for and awareness of two great charities.

FunnyJunk, on the other hand, emerge looking like delusional, clueless douchebags. I’m not sure what they thought would happen by threatening the creator of a massively popular web comic and trying to get him to pay them $20,000, but I guess they weren’t expecting this shitstorm. So you’d think that the profound embarrassment of getting bitch-slapped across the entire length of the Internet and back would cause them to quiet down and lay low for a while, right?

Instead, FunnyJunk’s lawyer, Charles Carreon, is trying to get the fundraising campaign disabled because he thinks it’s a violation of indiegogo’s terms of service. So in an effort to de-douche your brand, you try to take money away from two charities. Good call, that’s fantastic reputation management there.

The mind-boggling clueless manner in which FunnyJunk and their lawyer keep digging themselves deeper into this hole of a reputation management nightmare is a fantastic, squeal-worthy case study of what not to do. I really don’t think you could envision a better scenario of failure. Their June 12th deadline to Matt has come and gone, and instead of being $20,000 richer and having better rankings, they’re 10,000 times worse off than if they had just let last year’s quarrel stay in the past and remain forgotten. It’s still early to tell how this will all play out, but I’m guessing it’ll end with the National Wildlife Federation and the American Cancer Society each getting nice donations, The Oatmeal getting a boost in sales and a growth of fans and readers, and FunnyJunk pretty much getting the exact opposite of what they wanted.

(BTW, if you want to donate to BearLove Good, Cancer Bad, you still have until June 26th to do so.)

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8 Key Tips for Building Successful Website - DailyBlogTips

8 Key Tips for Building Successful Website - DailyBlogTips


8 Key Tips for Building Successful Website

Posted: 12 Jun 2012 09:25 AM PDT


1. Content (Useful, informative, free, and easy to understand)

If you offer well written, original, easy to understand information, spiced up with good imagery, the chances of getting quality links, social media exposure and high spots in SERPs are bigger. The whole point of the Internet is finding useful, relevant, free information. Everything is about information. If you're able to convey it in a manner that stands out from the crowd you're automatically step ahead from the others in the pool.

2. Basic SEO

I vouch for the fact that you don't have to be a SEO expert to rank your site high on Google search. Just several things to remember here:

  • include meta title tags,
  • optimal and natural usage of keywords,
  • provide good link bait article titles,
  • simple navigation through out the site,
  • proper usage of H1, H2 and H3 tags,
  • include sitemap,
  • use Google Webmaster Tools and Google Analytics to gain insight on what works and what's not,
  • use robots.txt file,
  • proper permalink structure,
  • avoid duplicate content (CMS issue),
  • use canonical tags.
  • read the Google SEO Starter Guide (PDF).

3. Design

You want more eyeballs on your website, and you want them to stick with it more often. Except offering quality content you'll need some good graphics for your site. Number one tip: If you're serious about your site don't use free, generic template. I would go even further. Don't use paid template that is available online for others to buy. Pay someone to design a unique website for you. It doesn't need to be jaw dropping and very expensive. A simple, pretty enough, and unique look would be good for starters.

4. Competitors

Whatever you do, you have to be more innovative, original, have a better design, better content than your competitors. Simply try to beat the competition. Use them to learn what works for them, and what doesn't. Don't be antagonistic towards them. Instead try to befriend them and let them become your mentors. They rule your niche at this moment. Learn what they did in order to achieve what they are now. That doesn't mean just to read their blogs daily, but to investigate what they are doing. Where is their presence, who is linking to them, what CMS are they using, their SEO etc.

5. Promotion

Promote your site whenever you have a chance to do it, but do not exaggerate (don't be a spammer). Also several things to remember here:

  • use Facebook, Twitter, Google+, or any other social platform popular at the moment,
  • comment on other blogs related to your niche,
  • be active on forums,
  • guest post frequently on well established blogs,
  • pay for ads if you really have to (Adwords).

This will certainly lead to significant exposure of your site. If you have the previous 4 points in place it's just a matter of time when the ball starts rolling.

6. Speed

Make your site load fast as much as possible. This is important from two aspects: user experience and a SEO factor. Several things to remember:

  • Use good server
  • Optimize your code,
  • Optimize the images,
  • Use sprites,
  • Use tools such as Google Speed, YSlow, Web Page Test, Pingdom,
  • Gzip and minify your pages and static components where possible,
  • Make your pages cacheable (both server and browser side),
  • Use CDN for static content,
  • If you're using scripts, prefer asynchronous loading or place them at the bottom,
  • Avoid redirects,
  • Read in details what Google and Yahoo have to say about it.

7. E-mail addresses and RSS subscribers

Usually young webmasters and bloggers are overwhelmed with information and it might happen to forget to implement thing or two or they may think that some of the tips are irrelevant and not worth. So remember, capture e-mail addresses and get people to subscribe to your feed early. Two-three years from now (if you're good) you might have 50k email list and 50k RSS Subcribers. And that is a big valuable asset. Trust me.

8. Monetization

This is the cherry on top of the cake. It's time to gather the fruits of your labor. I'll suggest don't do it early. Wait some time until your blog gets traction. The possibilities are virtually endless and experimentation is the key. There are basically three main methods to get money out of your blog/site:

  • Placing ads (CPC, CPM, CPA, CPV). Basically you need click, page view, action or video view in order to get paid.
  • Promoting affiliate products.
  • Selling you own products (ebooks, membership websites, services – design, coding, coaching, etc).

Wrap up

Of course these 8 tips are not everything you should have in mind but I would say they're essential. Anyhow, the most important tip would be that you do your experiments with everything I said above and come to your own conclusions about what works for you, your blog and your niche.

Vlatko is the owner of Keen Talks. Check it out to find Featured Talks, Lectures, Interviews, and Debates.

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Original Post: 8 Key Tips for Building Successful Website