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Yelp Rapes Businesses

Posted: 24 Jun 2014 06:30 AM PDT

Post image for Yelp Rapes Businesses

How did Hitler massacre Jews?

Gas chambers.

How do some southern animal shelters get rid of unwanted dogs & cats?

Gas chambers.

yelp-bad-reviewsHow does Yelp rape businesses?

(Digital) gas chamber, a.k.a. Yelp.com

If you aren’t aware, Yelp (a local business review site) is the biggest & baddest “do evil” mother f*cking business of all time.

You thought cloaking was bad? Blackhat SEO? Pssh…that is kid’s play compared to what Yelp is doing to local businesses.

Let me get things straight: I am NOT for businesses that provide shitty service or that don’t innovate. Those businesses SHOULD die. Like an overgrown forest with too much vegetation that sucks the life out of the bare essence out, a BIG fire is actually a good thing so that the little plants (that bear more fruit and are better for the environment) can have the chance to grow.

Yelp, on the other hand, is like the black plague that grows and grows by leeching off of other businesses.

It is a win-lose. The only benefit is for their owners & shareholders.

Ever since I’ve been helping small business owners, particularly dentists, with marketing, I keep hearing about how their businesses are being affected by the negative reviews on Yelp: particularly… ANONYMOUS negative reviews.

And Yelp is quite powerful in terms of how potential customers behave. (infographic)

  • The study found that 93% of people who research a venue on Yelp tend to make purchases at those businesses if they feature positive reviews.
  • Research also discovered that businesses with a positive Yelp score, on average, earned $8,000 more per year than their competitors.
  • For businesses who advertise on Yelp, their social reach brings in an additional $23,000 in revenue each year.

If your reviews are bad, ah shit, tough luck.

Did you know:

1) Yelp has a Yelp review of itself?

2.5 stars.

Biggest complaints:

  • Removing reviews.
  • Small business owners getting extorted.
  • But the best: SPAM.

Here’s an interesting comment:

A good concept that’s significantly diminished by its narrow-focus, self-congratulatory echo-chamber effect and personal attacks by some of its fans of those who dare offer constructive criticism (so much for Yelp’s own review guidelines) .

Any entity that’s defended by argumentum ad hominem doesn’t deserve any stars.

And another:

Yelp, you have taken from me the best years of my life. You have used me for your own perverse ends, and you have taken advantage of my good faith for nothing but avarice and evil. You have betrayed my trust, broken my will, and beaten me down into a shattered husk of the man I used to be.

But this will end, this all shall pass. And you knew this day would come, Yelp. I have lain dormant for forty days, purifying myself in a molten vat of spite and righteous indignation, regenerating the body and mind you tried, but failed, to obliterate. And now, as I unfurl my new body and prepare for my rebirth as an angel of wrath and vengeance, I herald my approach, not to give you a chance for escape – because there is no chance – but so that you tremble and quake with your approaching doom.

Yelp, you have sown the wind, and now you shall reap the whirlwind.

And another:

Yelp, I thought you were different. I really did. Oh how you fooled me into believing you were a site that promoted local flavor and loyalty from your Yelpers, both employed and not.

Oh how you have betrayed me. How can you leave all your hard working freelancers hanging and hire an outsider to be OUR community organizer?! These are the people I have grown to know and trust in their reviews and have made Austin Yelp what it is today. Without them you would be nothing. At least half if not more of your Elite Austin squad is from them.

And from what I understand I cannot even delete my account in protest because you don’t allow it. How democratic and hip is that? All I have to say is, thanks for the free t-shirt bitches. I’m out.

And another:

Not to be a hater, but Yelp scares the shit out of me. My roommate is hopelessly addicted to it and has forgotten that there’s a garage downstairs that still needs to be organized.

“Hey guys, let’s go out to some cool [insert Yelp directory of person, place or thing] and WRITE ABOUT IT AFTERWARDS!!!”

Yeah, that’s what I strive for.

Okay, if someone can tell me what the odds of a guy hooking up with a girl via Yelp are higher than say, 1%, then okay, I might STFU and become a believer of this phenomenon.

But, the last thing I want to do is hook up with a girl with a documented opinion about EVERYTHING IN LIFE.

“Hi, my name is Barbie and I like to be an attention whore because it makes my boobs look bigger.”

Okay bitch, just take off your shirt.

The list goes on and on and on.

2) Yelp is a Hypocrite:

On their blog, they wrote

“Paid Reviews Don't Have a Place on Yelp”

But how did Yelp grow in the first place?

Though Yelp strives to maintain the purity of its reviews, the company has in the past paid people to write them. CEO Jeremy Stoppelman told The New York Times in 2007 that “there was a time in our earlier days where we experimented with paying for reviews directly in cities outside of San Francisco to help get the ball rolling in our otherwise empty site.”

3) You have to PAY to leave your good reviews on there

4) Their revenue model is extortion

You want your competitor’s ads to NOT show up on your profile? Sure, you can pay them to do that, too.

You just have to pay their extortion fee:

Rick Fonger, 62, decided a few years ago to end a career in journalism and move from Canada to Alhambra, where he opened a jewelry store.

“I’ve always been interested in gemstones and gemology,” he said. “It was just something I wanted to do.”

To give his shop, called 58 Facets Jewelry, a little social-media boost, Fonger spent about $300 a month advertising on Yelp. “It worked OK, not great,” he said.

After six months, he decided to shift his limited marketing budget to direct mail. He canceled his Yelp ad in February.

The very next day, Fonger said, a Yelp employee called to say she wanted to help. She pointed out that competitors’ ads were now appearing above the reviews for his store.

“She said that for $75 a month, she could make those ads go away,” Fonger recalled.

He responded that this sounded a lot like extortion.

“She said she could understand why I’d think that,” Fonger said. “But she said they do it to everyone.”

As if that makes it OK.

The list goes ON and ON.

The part that really pisses me off?

How they rate the reviews EQUALLY.

I could be one of their “elite” reviewers who has had an account for 7+ years with 150+ friends.

But my review will be weighted EQUALLY to some schmuck from some 3rd world country who created an account in 2 days with NO profile picture, NO other reviews, NO friends, and NO history whatsoever.

I feel really passionate about this because I personally know a handful of local business owners (who I am very close with)that get shafted by negative ANONYMOUS reviews.

No offense, but these loser Yelpers complain about everything: how they didn’t get extra ketchup, tourists who don’t understand how expensive stuff costs in big cities, loser women who complain that the server didn’t say thank you… completely useless comments they would never make in public if they were given a platform to stand on with a microphone.

As a business owner, I know what it’s like to have your DREAM shit on with these small minded idiots with this self-entitlement issues, as if the world should revolve around their pathetic lives. To them, I recommend a healthy dose of bitch slap and maybe getting neutered.

Though I am against government intervention in businesses, they should step in when businesses behave badly. My social science teacher used to say “Your fist ends where my nose begins”. Yelp’s fist reaches way too many noses. It’s time for government to step in.

Another? I hope Google replaces ALL Yelp reviews with Google+ reviews. Yes, I know Google isn’t some kind of protector of mankind, but at least their economic interest doesn’t lie in reviews as much as they are from their search PPC ads.

Conclusion

I recently starting leaving reviews ONLY for businesses I have had positive experience with. I am starting to exercise “if you ain’t got good stuff to say, keep your mouth shut.”  Will I complain? Sure… but only in extreme cases (1 in 50 MAYBE).

Other than that…

  1. I am starting a facebook page for small business owners who have been hurt by Yelp and would like to take some action.
  2. If you or your client is a victim of Yelp’s rape, I’d love to hear about your story in the comments.

Trying to increase your Google rank that is like no other?

“Blogging Like a Shark: 10 Secrets to Bootstrapping Your Blog into a Business” plus 1 more

“Blogging Like a Shark: 10 Secrets to Bootstrapping Your Blog into a Business” plus 1 more

Link to @ProBlogger

Blogging Like a Shark: 10 Secrets to Bootstrapping Your Blog into a Business

Posted: 23 Jun 2014 08:23 AM PDT

This is a guest contribution from Matthew Capala of SearchDecoder.com.

Shark bloggers are experts in their field of choice. However, they rarely call themselves experts or gurus. Skilled blogging pros, such as James Altucher, establish their authority on social networks and search engines by creating immensely authentic and valuable content, establishing strong connections with their readers.

1 - James Altucher 2

James hardly resembles a shark, but make no mistake. Think more in terms of a "pool shark" versus a voracious eating machine. Shark marketers are at the top of the promotional food chain but not because they use force or deception.

2 - shark definition

In today's competitive times, bloggers need to bootstrap intelligently to stand out from the scores of new blogs and brands with million dollars content-marketing budgets. Your objective as a bootstrap blogger should not be praying all day for one kill. Your aim should be the top of the food chain.

3 - predotorty shark

Predatory Marketing Tactics Don't Work Anymore

Shark marketers rarely if ever address themselves as "experts." This crowd is too busy helping and connecting to pat themselves on the back. Think of yourself as a center of distribution. As you disseminate more helpful content to a growing number of people an inflow of leads, opportunities and money flows in to you.

Contrary to popular belief, the idea of bootstrapping is not based on using free marketing to spread the word about your brilliant idea. According to dictionary.com, bootstrapping means "relying entirely on one's own effort and resources".

Play to your strengths by leveraging your time and talent. Growing your blog usually requires a minimum injection of capital to build momentum, combined with persistent, intelligent labor. For example, hiring a designer may be a good idea – online readers tend to judge the book by its over before they commit any attention to what you are saying.

5 - time money talent ven

Unlike the monstrous, ferocious predators which roam the infinite online seas, whale sharks don't need to use predatory tactics to promote their businesses. They use great content marketing to attract the visitors to their blogs like a magnet.

Today's intelligent buyer will be repulsed by hard-charging, competitive marketing tactics.  Operate on a creative plane of thought to attract people like a magnet. Shift from a competitive to a creative mindset and you will win big on the Internet.

Stop stalking. Start connecting. Turn your marketing into a conversation.

6 - magnet

Market with a Magnet

Web users are tuning out marketing noise. Click-through rates are dropping like a brick. Visualize marketing with a magnet instead of the old, worn out sledgehammer advertising approach. 

7 - sledgehammer vs magnet

Use pull marketing to employ the principle of attraction versus the old school push marketing tactics that turn off today's sophisticated consumer. Create value to become valuable.

8 - Own your ZMOt

Own Your Zero Moment of Truth

80% of consumers search for a product or service before purchasing it. Ranking your blog on Google for quality keywords can turn your blogger status to a rockstar overnight. 

Place a heavy emphasis on nailing down one of the top positions on Google for your desired keywords or key phrases. Keep in mind that only 15% of search results are the old-school 'blue links.' Estimated 85% of Google search results are social media, videos, images, maps, and the knowledge graph. Fish where the fish are.

Increase your click-through rates by designing attention-grabbing page titles and headlines. Include thought-provoking or funny images in your blog posts to stand out and boost engagement. 

Owning your zero moment of truth inspires you to increase organic search engine click throughs by improving your ad creative writing skills. It's a win-win.

9 - personal branding

Personal Branding Is Branding

Beginner bloggers often ask me: How do you draw a line between your business name and your personal brand?

You don't. It's one and the same.

Steve Jobs built Apple, not the other way around. You have built your own company, You Inc. However, being a blogger is much different from being a CEO. The first is a hobby, the latter is a job.

Consider using SlideShare to tell your brand's story, including the problems you are solving and why people should care about your brand. Readers like eye candy. Creating a visually appealing tale forms an emotional bond with your target audience.

 

10-media company

Every Business is a Media Company

Blogs serve as one-stop shopping for any website visitors. Post articles, reviews, podcasts and videos on your blog to brand your business. Companies that blog get 55% more website visitors and B2C companies that blog get 88% more leads per month, according to Hubspot. 

Yet many businesses fail to achieve desired results blogging. They fail and give up on content marketing because they don't operate like a media company.

11 - optimize blog content

Frequency is key to success. Blogging regularly encourages your audience to know, like and trust you. Build your blog on WordPress for increased functionality. Use plugins to capture subscribers and improve your presentation. Position sharing button beside each blog post to leverage your presence. Sharing buttons like the Floating ShareBar can increase sharing by up to 30%. Details matter.

Open your blog to guest posting and build strong business relationships. Join blogging communities, such as Triberr, to build solid relationships with fellow niche bloggers.

12 - startegy

Win Your Battles Before the First Shots Are Fired

Understand the difference between content marketing and content strategy. Content marketing is the creation and promoting of content to attract a targeted audience. Content strategy is the creation of scalable and repeatable content for a built-in audience. Content marketing is like baking a cake while content strategy is similar to owning a bakery. 

13 - cake bakery

Developing a content strategy requires intensive planning. Create content based on researched user needs, deliver this content through various mediums such as video and podcasts and promote along channels which resonate with your target audience.

14 - healthy heartbeat

You Need a Healthy Heartbeat

A healthy, vibrant blog looks similar to a healthy heartbeat. Imagine the steady, predictable ticks on an EKG meter measuring your heartbeat. Engaging through social media channels like twitter and Facebook creates tiny ticks. Sharing Infographics, videos and blog posts creates a larger spike which creates a big impact with a small hit. PR and branded content creates massive spikes. The large hits which make big impacts target news outlets and other large audiences through macro content campaigns.

15 - Heartbeat

Build your inbound marketing campaign on being disciplined. Work your system on a daily basis. Set up a content calendar. Starting at a calendar can inspire you to create content even if you don't feel like working. Use this motivational strategy to hold yourself accountable.

16 - lead genertion

Invest in Lead Generation at the Outset

Create in-depth, thorough content you could sell for a handsome profit and give it away for free. This approach might seem counterintuitive to bloggers looking to monetize every click, but karma ensures that the value you offer will return to you in some way, shape or form. Use your free giveaway as link bait. 

Build your email list through this exchange of value. In return for your helpful, free giveaway subscribers will gladly offer their name and email address. Use tools like "Pay with a Tweet" to increase social sharing. Users can access your free giveaway by tweeting your giveaway link. This expands your presence and gives visitors a quick and easy way to access your free product.

17 - be interesting

To Be Interesting, Be Interested

Successful shark bloggers follow the teachings of famous behaviorists, such as Dale Carnegie. They generate interest by expressing interest. 

Expressing genuine, heartfelt interest in other bloggers will result in similar reaction towards you. Focus on helping others who need help. Engage in genuine conversations, add value wherever you show up and answer questions to gain the trust of your target audience.

Use social media tools like Topsy to find your audience. Run searches to connect with interested parties through twitter, blog commenting, and everything in between.

18 - marathon

It's a Marathon Not a Sprint

Take a big picture approach to blogging. Each seemingly tiny step taken leads to solid if not spectacular results in the long term. If only you don't give up to see it.

Work your way through temporary frustrations by visualizing yourself achieving great things. Professional athletes employ this technique. Clearing your inner world can motivate you to succeed. 

Shark bloggers are a driven, dynamic, and focused bunch. However, they combine high-octane enthusiasm with a significant dose of planning, tools and preparation to stay focused and play a long-term game. 

It might not be easy to be positive every day when you grow a blog from its infancy but doing so can provide you with immense returns in the long run.

Good luck!

Matthew Capala is an inbound marketing strategist, personal branding coach, Internet entrepreneur, keynote speaker, and author. He is an Adj. Professor at NYU and Head of Search at Lowe Profero. His free personal branding e-book, Away with the Average, has been widely praised. A leading voice in the start-up community, Matthew founded SearchDecoder.com, a venue for SEO ideas for entrepreneurs. You can find him on Tiwtter at @SearchDecoder.

Originally at: Blog Tips at ProBlogger
Build a Better Blog in 31 Days

Blogging Like a Shark: 10 Secrets to Bootstrapping Your Blog into a Business

9 Powerful Tips To Help Freelancers and Bloggers Sell Digital Products

Posted: 22 Jun 2014 09:03 AM PDT

This is a guest contribution from freelance writer and inbound marketer, Jawad Khan.

Freelancing can be a liberating career choice. The number of freelancers all over the world has increased dramatically over the last few years, with more people choosing to work on their own terms. If you're reading this with interest, chances are that you're a freelancer yourself or someone who's seriously considering this career path.

But, in order to create an income safety net and truly enjoy the benefits of freelancing, you need to combine freelance client work with your own digital and information based products (eBooks, training courses, guides, tools). This can significantly reduce the pressure of finding client work all the time, which can be difficult at the beginning.

With so many great online tools and services available, creating digital products is much easier than before. But as a result of that, there are a lot of mediocre and sub-standard products floating around the web as well. To ensure that your product stands out from the crowd, you need to do things differently.

Here are 9 tips to help you create better digital products and sell them more effectively.

Note: This post assumes that you know the importance of a mailing list and already have one. If you don't, read this awesome post on list-building.

1. Create Your Buyer Personas

9 powerful tips

In order to create a product, you first need to identify the right target market and the people who would willingly buy your product. What are their needs and what solutions could persuade them to pay immediately? Begin with creating your buyer personas. Buyer personas are examples of the people who would, or could buy your product. It lists all the characteristics of your ideal buyer including demographic details, income bracket, interests, career level etc. Try to be specific about your buyer, it will help you create a better product. For example, for a freelance writer, the ideal buyer persona might be the owner of a small business between 30-50 years of age, with an annual marketing budget of 30 to 40 thousand dollars looking to generate new sales leads from within the USA using his website, blog and social media profiles.

2. Identify The Right Opportunity

Once you've developed your buyer persona, analyze the major problems and needs of your buyers. Match them with your skill set and see how you can address them. Take the same buyer persona and identify the different ways you can help this buyer achieve his goals. List down all the different possibilities and then go for the one that falls in your strongest area in terms of skill set and has comparatively less competition.

3. Create a High Quality Product

9 powerful tips 2

The quality of your product will play a key role in determining its success or failure. If you want repeat customer and referral sales, your product needs to be top-notch. For this, analyze your competitors – other freelancers and agencies – offering the same solutions with their products. Find their loopholes and make sure your product doesn't have any of them. In simple terms, a high value product is something that exceeds customer expectations with tangible solutions and gives them immediate value.

But apart from the content of your product, its packaging is equally important. It's just like the headline of a blog post. If the headline is attractive, people read the full blog post. The same goes for packaging. For this, you can also use the services of other freelancers on websites like Elance, 99designs, Freelancer etc.

4. Price Your Product Intelligently

Pricing is another critical part of product selling. If you get it wrong, your sales numbers can be depressingly low. Pricing depends on several factors including your brand image, the size of your mailing list, the level of engagement in your online community, your social media strength, your network and, of course, the quality of your product. You would also need to see the kind of pricing strategies your competitors use.

In general, there are two options for you when it comes to pricing. You can either go for a high priced product that a few people can buy, or you can go for volume based selling and keep a relatively low price. Another option is to create multiple packages with different prices, targeting different buyer personas. In my experience, multiple packages work better than the first two models. Here's a snapshot from the landing page of Tom Ewer's, a freelance blogger, PaidtoBlog course.

9 powerful tips 35. Create a Memorable Buying Experience

This is where many freelancers fail to make an impact. A poor buying experience can ruin all your hard work and cause buyers to go away without making a purchase. To be more specific, buying experience refers to your sales landing page, the product selling service you're using, the payment modes you accept, the checkout process etc. All these are critical elements of the buying process.

To create landing pages, I'd recommend using LeadPages. Before the product launch, use your landing page to create anticipation.

9 powerful tips 4

After the launch, fill it with compelling content, repeated calls to action and testimonials.

9 powerful tips 5

For payment processing and product selling, you can use services like E-Junkie, Shopify or Selz. I personally prefer Selz because it also helps you create high quality audio, video and image previews for your products that are as good as full-fledge landing pages. It allows you to accept payments with Master Card, Visa and PayPal, and simultaneously builds your email list by integrating auto responders like MailChimp and AWeber. It's really a complete package for digital selling.

6. Target The Right Marketing Channels

If you develop the right buyer persona, it'll be easy for you to identify and focus on the right marketing channels for your product. For example, if your ideal buyers are business owners, higher management professionals and corporate managers, LinkedIn publishing platform, LinkedIn groups and websites like Quora would be great places to start the promotion of your product. Similarly, with a clear identification of your target buyers, you'll be able to identify the right blogs where your target users can be found and approach them through guest blogging. Once you've launched your product, marketing should continue to consume the majority of your time. Here are a few ways you should continue to promote your resource.

  • Blogging – Mention your resource regularly in all your blog posts and link back to the sales page. Before the launch, create anticipation about your product by mentioning it in your posts and on your blog. After the launch, remind people about it through relevant references within your content.
  • Guest Blogging – Identify the most relevant blogs where your potential buyers can be found. Approach these blogs with high quality guest posts and link back to your product page in the author bio.

Note: Read this to learn more about guest blogging on popular blogs

  • Networking – Use your contacts and the strength of your network to spread the word. Connect with influencers in your niche and ask them for recommendations. Triberr and LinkedIn are great places to do that.
  • Social Networks – Posting and paid promotions on LinkedIn, Facebook, Twitter, Google+ and Pinterest can all be very effective depending on your target market.
  • Email List – There's nothing more effective than a healthy mailing list in helping you sell more products. Without becoming too annoying, regularly send special offers and product deals to your subscribers.

Note:Read this super post on Jon Morrow's blog about list-building

7. Begin With a Soft Launch (with a deadline)

When it comes to the product launch, never dive into the deep waters immediately. Instead, go for a soft launch and share your product with a limited audience. You can even choose to go with a reduced version of your product initially. To further accelerate things, give your buyers a deadline after which the product you'd take the product down. The objective here is to get a feel of how your target audience responds to your product offer. The limited number of sales that you get, will tell you a lot about the weaknesses and potential improvement areas of your product.

8. Gather Data and Identify Loopholes

To take real benefit from your soft launch, make sure you have sufficient data gathering tools in place. Use live chat services like Olark on your landing page to directly get in touch with your buyers. When someone makes a purchase, send them an email or give them a call to ask about the reasons why they chose your product. Similarly, ask those who bounce back from the landing without making a purchase, about the reasons for their decision and what would they want to see in your product to change their decision. Use survey tools like Survey Monkey to run quick surveys to gather all this data. This can provide you valuable insights for your full scale launch.

9. Launch on Full Scale (with a deadline, again)

9 powerful tips 6

 

Once you've made the required adjustments to your product, launch it aggressively on full scale. Announce it to all your subscribers, social media and marketing channels. However, just like the soft launch, define a deadline after which the product will be taken down again. This is a great way to accelerate your sales (Neil Patel is a big advocate of this approach). When the deadline arrives, take the product down, gather more data, identify improvement areas, make more adjustments and then launch the product again after a few months with more value.

Conclusion

Successful product selling requires adequate preparation, a quality product, aggressive marketing and timely product enhancements.  When you get this combination right, there's no better way of boosting your income and enjoying the real essence of online money making. As a freelancer your own product would not only give you breathing space in terms of monthly income, but also build your brand image and help you attract more high paying clients.

Jawad Khan is an experienced inbound marketer and a freelance blogger. He helps small businesses, tech startups and entrepreneurs strengthen their brand image with high quality blog content. Follow him on his blog, Writing My Destiny, Google+ and Twitter.

 

Originally at: Blog Tips at ProBlogger
Build a Better Blog in 31 Days

9 Powerful Tips To Help Freelancers and Bloggers Sell Digital Products